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Quality and Compliance Officer - Community Services

Quality and Compliance Officer - Community Services

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Fulltime|Townsville |Closes 4pm, 27th September 2023

TAIHS seeks to improve health and social outcomes for the community through strategic partnerships advocacy for needs, promotion of awareness and education in improved health and social practices, the promotion of knowledge and understanding of underlying issues to address the unique patient and client needs and the development of evidence-based practices.

“TAIHS strives to provide a truly comprehensive model of care that responds to the physical, social, emotional, cultural and spiritual needs of our people”.

About the position

The Quality and Compliance Officer - Community Services, is responsible for the provision of high-level operational support to the Quality, Risk and Compliance Lead with a focus on reviewing quality control measures, reviewing and managing risk and monitoring compliance matters, within the Community and Youth Services and the wider organisation as required. 

Responsibilities will include:

  • Support regarding contract management
  • Monitoring contract dates and reporting commitments
  • Reviewing the risk register and ensuring that risks are being registered and reviewed and mitigation strategies implemented
  • Supporting the Community Services programs to ensure that they are achieving Audit requirements in accordance with audit schedules and action plans
  • Supporting programs to ensure that they have best practice models in place and procedures in place.

To be suitable for this position, your qualifications, experience & licenses for the role will consist of:

  • Possess a relevant qualification in the field of community services (community welfare; social work) or significant experience over a broad professional career
  • Possess at least 5 years’ experience in Community Services and / or contract management and or best practice/ quality and compliance roles
  • Experience in writing submissions and reports, and the development of organisational documents
  • Proven ability to employ interpersonal communication skills (both written and verbal), critical thinking problem solving skills in the work environment and to support others to problem solve challenging situations and issues
  • Proven ability to implement and support project planning and implementation of project plans and the achievement of project outcomes
  • Strong analytical and negotiation skills with demonstrated ability to prioritise and handle complexity in the workplace
  • Experience in undertaking organisational audits (internal and external) in accordance with certification protocol and standards
  • Demonstrated competence in the application and use of Community software packages; or the ability to acquire such knowledge with ease.
  • Ability to pass a National Police Check – no Serious/Criminal/Court Records 
  • Current Blue Card (Queensland's Working with Children Check) 
  • Current C Class Drivers Licence (Qld) 
  • COVID-19 Vaccination: It is a condition of employment for this position to be, and remain, vaccinated against COVID-19

Application Instructions

For more information regarding this position please call (07) 4431 1499


The position involves working with a multicultural organisation where the majority of employees, clients and stakeholders identify as Aboriginal or Torres Strait Islander. Candidates must be able to demonstrate an understanding of the issues affecting Aboriginal and Torres Strait Islander people and their ability to communicate sensitively and effectively with Aboriginal and Torres Strait Islander people.

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