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Family Facilitator

Family Facilitator

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Full Time|Townsville |Closes Ongoing

About us:

TAIHS provides a range of  comprehensive primary health services and  a range of community services, including crisis accommodation, child safety and early family intervention programs, and a specialist service for young people.

TAIHS seeks to improve health and social outcomes for the community through; strategic partnerships, advocacy for needs, promotion of awareness and education in improved health and social practices, promotion of knowledge and understanding of underlying issues and unique needs and development of the evidence base.

“TAIHS strives to provide a truly comprehensive model of care that responds to the physical, social, emotional, cultural and spiritual needs of our people”

About the position:

The Family Facilitator (FF) works collaboratively with at risk families to assist them in identifying their needs using the Family Led Decision Making (FLDM) framework to ensure their children are safe.   The FF will provide support to families through culturally appropriate practices that effectively engage with traditional owners, elders and families across all communities. 

Duties include:

  • Facilitate the engagement between families and the department across the child protection continuum
  • Support the department assessment of I & A’s. 
  • Prepare and provide reports to the court and child safety as required
  • Participate in interagency planning
  • Work with the department in assessing appropriate out of home placements  
  • Work collaboratively with the Family Wellbeing service 
  • Coordinate families transitioning into the Family Wellbeing service to effectively engage with other service providers
  • Effectively engage with traditional owners, elders and families across all communities  
  • Communicate to the Aboriginal and Torres Strait Islander community the independent nature of the program emphasising the FLDM process
  • Develop and maintain a professional relationships with staff of the Department of Child Safety, Young People and Women
  • Maintain professional integrity and client confidentiality documented in TAIHS policies.

To be suitable for this position, your qualifications, experience & licenses for the role will consist of:

  • Current C Class Drivers License (QLD) 
  • Current Blue Card (working with children and young people) or willingness to apply for a  Blue Card
  • Satisfactory Police Check – no Serious/Criminal/Court Record (if required)
  • COVID-19 Vaccination: It is a condition of employment for this Position to be, and remain, vaccinated against COVID-19
  • Proven competency using the Microsoft Office suite 
  • Working understanding of FLDM model and adopting strengths based practice
  • Ability to work within the QATSCIPP practice framework and standards
  • High level of communication skills including written, verbal and interpersonal when liaising with clients and Departmental representatives 
  • Ability to work independently as part of a professional service delivery team
  • Qualification relevant to position (i.e. Minumum Certification IV)
  • Ability to work with a team in ways that are respectful, transparent and acknowledging of individual’s skills, abilities and capacities.
  • Ability to autonomously and display initiative, self-motivation, time management and solution focused skills
  • Knowledge of or the ability to acquire knowledge of the relevant government statutes governing statutory child protection work (i.e. Child Protection Act 1999) and the ability to keep current of the legislative, practice and procedural changes within the system

Application Instructions

  • Please visit the TAIHS Careers Page for more information and Position Description at

  • You must submit the below documentation;
    • CV/Resume
    • Cover letter no more than one page detailing how you will be successful in the position 
    • Proof of qualifications and current registration (as appropriate) will be required prior to commencement of employment

Phone:  (07) 4431 1445


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