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Casual Support Worker

Casual Support Worker

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Casual |Townsville |Closes Ongoing

About us

TAIHS provides a range of  comprehensive primary health services and  a range of community services, including crisis accommodation, child safety and early family intervention programs, and a specialist service for young people.

TAIHS seeks to improve health and social outcomes for the community through; strategic partnerships, advocacy for needs, promotion of awareness and education in improved health and social practices, promotion of knowledge and understanding of underlying issues and unique needs and development of the evidence base.

“TAIHS strives to provide a truly comprehensive model of care that responds to the physical, social, emotional, cultural and spiritual needs of our people”

About the position:

The Support Worker is responsible for the provision of appropriate care, client programs and activities, transport, mentoring and support, including case work and the performance of all duties required to ensure the operations of the service are in line with the programs’ duty of care, practice framework established protocols and the service agreement.  This position is required to work across the Youth and Accommodation Services – Speciaised Homelessness Service, Bail Support Service and the Lighthouse Youth Service. 

About you:

  • Develop and maintain effective relationships with clients, nurturing and supporting clients while assisting in the development of their skills needed to engage in non-criminal activities
  • Liaise with the Coordinator in relation to all client related matters; including client needs, engagement, issues, observations or concerns as required
  • Provision of information, support and advocacy for clients accessing the service
  • Provide feedback or participate in strength and needs assessments
  • Ensure that dangerous objects, alcohol, illicit drugs or potential weapons are not brought into the place of safety, and that prescribed medications are stored securely
  • Participate in the delivery of programs both structured and unstructured aimed at meeting the needs of the individual or group
  • Work to ensure effective case liaison with other program workers and other involved providers
  • Work to foster productive relationships with all TAIHS Community Services staff
  • Develop productive working relationships with relevant agency staff, Queensland Police Service, Youth Justice
  • Maintain necessary client and operational information, including logbooks and case notes, on a daily basis
  • Ensure secure management of all program files and compliance with applicable privacy legislation and policies

To be suitable for this position, your qualifications, experience & licenses for the role will consist of:

  • Qualification/s relevant to the field of case management and/or youth work or a related field of discipline, with at least appropriate Cert IV relevant to the work required to be performed; eg Certificate IV level in Community Services or equivalent
  • Ability to operate within a case management model 
  • Ability to work with a team in ways that are respectful, transparent and acknowledging of individual’s skills, abilities and capacities
  • Ability to display initiative, self-motivation, time management and solution focused skills
  • Ability to demonstrate strong capabilities around building relationships with and motivating vulnerable people, assessing needs and advocating for the client
  • Demonstrated oral communication skills and competence in use of Business technology and desktop applications; internet, word, spreadsheet and database packages
  • Previous experience in a relevant industry, service or an equivalent level of expertise and experience to undertake the range of activities required with the willingness to undertake studies to gain the required minimum qualification
  • Have an understanding of the historical, social, cultural and economic issues effecting the Aboriginal and Torres Strait Islander communities and young people today
  • Demonstrated experience/positive engagement when working with persons of Aboriginal and/or Torres Strait Islander backgrounds and an understanding cultural competency
  • Ability to pass a National Police Check – no Serious/Criminal/Court Record 
  • Current Blue Card (working with children and young people) (or AHPRA registration if required)
  • Current C Class Drivers Licence (Qld) 
  • COVID-19 Vaccination: It is a condition of employment for this role to be, and remain, vaccinated against COVID-19

Application Instructions

  • Please click here to view the current Position Description 
  • You must submit the below documentation;
    • CV/Resume
    • Cover letter no more than one page detailing how you will be successful in the position 
    • Proof of qualifications and current registration (as appropriate) will be required prior to commencement of employment

We welcome ongoing applications

For more information regarding this position please call (07) 4431 1499

The position involves working with a multicultural organisation where the majority of employees, clients and stakeholders identify as Aboriginal or Torres Strait Islander. Candidates must be able to demonstrate an understanding of the issues affecting Aboriginal and Torres Strait Islander people and their ability to communicate sensitively and effectively with Aboriginal and Torres Strait Islander people.

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