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Case Worker - Afterhours Youth Diversionary Services

Case Worker - Afterhours Youth Diversionary Services

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Part time |Townsville |Closes 3pm, 29th September 2023

About Us

TAIHS health, wellbeing and community services seek to improve health and social outcomes for community through; strategic partnerships, advocacy for needs, promotion of awareness and education in improved health and social practices, promotion of knowledge and understanding of underlying issues and unique needs and development of the evidence base.

“TAIHS strives to provide a truly comprehensive model of care that responds to the physical, social, emotional, cultural and spiritual needs of our people”.

About the position:

The Case Worker is responsible for the provision of access case management support to young people and their families. The priority group for this service includes the young people identified by Youth Justice Service Centres and police as repeat offenders. The position aims to address the risk factors that have been identified through case planning, case management and the development of programs to meet the client needs. This is in collaboration with key stakeholders and services to increase young people’s participation in pro-social activities. 

To be suitable for this position, your qualifications, experience & licenses for the role will consist of:

  • Qualification/s relevant to the field of Youth Work or a related field of discipline, with a minimum of a Certificate IV. For example, Certificate IV in Youth Work or Certificate IV in Community Services or Enrolled in relevant course and/or willingness to obtain qualification within an agreed timeframe  
  • Previous experience in a relevant industry, service or an equivalent level of expertise and experience to undertake duties and responsibilities of the role
  • Ability to operate within a case management model
  • Ability to demonstrate capabilities in building relationships with and motivating vulnerable people, assessing needs and, advocating for clients
  • Demonstrated understanding of the barriers and issues faced by young people
  • Demonstrated ability to provide activities and supports that genuinely interest and engage young people, empowering them to make positive choices
  • Demonstrated oral communication skills and competence in use of, technology and desk top applications, internet, word processing, spreadsheets, and databases
  • Hope and Healing (desirable)
  • Ability to pass a National Police Check – no Serious/Criminal/Court Records 
  • Current Blue Card (Queensland's Working with Children Check) 
  • Current C Class Drivers Licence (Qld) 
  • COVID-19 Vaccination: It is a condition of employment for this position to be, and remain, vaccinated against COVID-19
  • Current First Aid and CPR

Please click here to view the current Position Description

  • You must submit the below documentation;
    • CV/Resume
    • Cover letter of no more than one page detailing how you will be successful in the position

Proof of qualifications and current registration (as appropriate) will be required prior to commencement of employment


The position involves working with a multicultural organisation where the majority of employees, clients and stakeholders identify as Aboriginal or Torres Strait Islander. Candidates must be able to demonstrate an understanding of the issues affecting Aboriginal and Torres Strait Islander people and their ability to communicate sensitively and effectively with Aboriginal and Torres Strait Islander people.

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