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Care Coordinator - Integrated Team Care

Care Coordinator - Integrated Team Care

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Full Time|Townsville |Closes 8th July 2022, 5pm

About us

TAIHS seeks to improve health and social outcomes for the community through; strategic partnerships, advocacy for needs, promotion of awareness and education in improved health and social practices, promotion of knowledge and understanding of underlying issues and unique needs and development of the evidence base.

“TAIHS strives to provide a truly comprehensive model of care that responds to the physical, social, emotional, cultural and spiritual needs of our people”.

About the position

Care Coordinators work collaboratively with patients, general practitioners, clinic/practice staff and a broad range of other relevant services to facilitate provision of appropriate multidisciplinary care for Aboriginal and Torres Strait people with chronic disease.

The Care Coordinator will: 

  • Take an active role in improving access for Aboriginal and Torres Strait Islander people to responsive primary health services. 
  • Support eligible clients to access the services they require to treat their chronic disease according to the General Practitioner (GP) care plan.     

Duties include:

  • Provide care coordination to assist eligible clients to access specialist, allied health and other supports services in line with their care plan and specified medical aids to manage their conditions effectively 
  • Establish and improve program referral pathways and linkages with government, non-government stakeholders and a range of health professionals including specialists, GP’s, nurses and allied health professionals in order to link with the most appropriate and culturally safe service/s required 
  • Maintain care coordination quality and safety standards whilst promoting and participating in the ongoing planning, development, review and maintenance of ITC services 
  • Actively work to develop and maintain effective and professional working relationships with internal and external stakeholders 
  • Maintain documentation of all client contacts and complete all reporting requirements as required in line with TAIHS and contract funding requirements 
  • Record and maintain client records in a secure and confidential manner
  • Comply with all legal, ethical and regulatory requirements.

To be suitable for this position, your qualifications, experience & licenses for the role will consist of:

  • Relevant health sector qualifications (Cert IV or above) with demonstrated high level of clinical understanding of chronic conditions and contemporary issues within the primary health care sector particularly relevant to Aboriginal and Torres Strait Islander people to ensure the provision of culturally appropriate care 
  • A comprehensive understanding of health issues impacting the lives of Aboriginal and Torres Strait islander people with a strong commitment to improving health outcomes 
  • Ability to develop rapport and engage with Aboriginal and Torres Strait Islander clients/ communities, advocate on their behalf and provide support in a culturally sensitive way
  • Demonstrated ability to work independently with confidence in exercising clinical judgement
  • Well-developed interpersonal and communication skills both written and verbal with the ability to engage, communicate and work effectively with a range of health professionals, services and community members
  • The ability to provide guidance and mentoring within a diverse team ensuring services are delivered professionally and in cooperation with other team members and programs 
  • Demonstrates, flexibility, initiative and ability to problem solve in the workplace 
  • Highly developed interpersonal skills including liaison, negotiation and advocacy skills 
  • Highly developed organisational skills and the capacity to prioritise competing demands
  • Current C Class Drivers Licence (Qld).
  • Satisfactory Police Check – no Serious/Criminal/Court Record
  • COVID-19 Vaccination: It is a condition of employment for this role to be, and remain, vaccinated against COVID-19
  • Current Blue Card (working with children and young people) (or AHPRA registration if required)
  • Ability to obtain LCS2 Application for a Child Safety and Personal History Screening 

Application Instructions

  • Please click here to view the visit the Position Description
  • You must submit the below documentation;
    • CV/Resume
    • Cover letter no more than 2 pages detailing how you will be successful in the position 
    • Proof of qualifications and current registration (as appropriate) will be required prior to commencement of employment

Applications Close: 5pm Friday 8 July 2022

Phone:  (07) 4431 1445


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